Tropix
TropixPalm

Help & FAQ

Last updated May 19, 2026

Getting started

  1. Sign in at app.tropixoperations.com/login using your email — Supabase will email a magic link.
  2. On first sign-in, TROPIX creates your workspace automatically (FREE plan).
  3. Visit /app/upload and either drop a CSV/XLSX file or click Load demo data / download the large sample.
  4. Map your columns to TROPIX fields — most are auto-mapped from common ERP / POS exports.
  5. Click Validate data, then Run diagnostic. Numbers populate every module: Dashboard, Demand, Replenishment, Suppliers, Locations, Distribution, Markdowns, Assortment, Financial Planning, etc.

File format

Required columns

  • sku — unique product code (combine with location for multi-location uploads).
  • description — human-readable product name.
  • qty_on_hand — current inventory in units.
  • unit_cost — your cost per unit.

Sales (one of these is required)

  • total_sales_12m — annual sales in units; OR
  • Monthly columns: jan_sales through dec_sales.

Recommended optional columns

  • category · supplier · location
  • lead_time_days · moq
  • current_rop · current_safety_stock
  • expiration_date · shelf_life_days (activates the Fresh module)
  • last_sale_date · last_purchase_date

Interpreting the action priority

  • P1 — Do now. Active stockout risk or high-value deadstock.
  • P2 — Do this week. Material excess or supplier constraint.
  • P3 — Plan this month. Moderate excess.
  • P4 — Monitor. Watching but no urgent move.

Plans

See /app/upgrade for the full feature matrix. Quick version:

  • FREE — headline KPIs (excess / deadstock / cash opportunity) + top-10 SKU lists. Up to 3 saved runs.
  • STARTER — full per-SKU action plan, demand forecasting (ETS / Holt-Winters / Croston-SBA auto-selected per SKU), out-of-sample MAPE backtest, replenishment policy (ROP / Safety Stock / EOQ), supplier scorecards, markdowns, assortment, multi-location transfers, tasks tracker, CSV exports.
  • PRO — everything in Starter plus 80% prediction intervals, Fresh / Space / Production / Promotions modules, Financial Planning (turns, carrying cost, open-to-buy), Control Tower exec dashboard, AI Insights (Claude-powered narrative), Capital Unlock tracker, run comparison, multi-user (OWNER / ADMIN / PLANNER roles).
  • ENTERPRISE — Pro plus dedicated onboarding, quarterly reviews, performance-fee billing option, priority support, custom integrations.

Deleting a run

Open /app/runs, hover the row, and click the trash icon. You'll be asked to confirm and optionally provide a reason for the audit log. Soft-deleted runs vanish from dashboards immediately and are purged after 90 days.

Need more help?

See the contact page for support email and response-time expectations.